Use Snap Schedule help desk employee scheduling software to design the best possible shift schedules that meet both your customers’ and employee’s needs.
Running a successful help desk requires getting the right number of agents and support professionals in place at precisely the right times. Staffing too many help desk agents needlessly drives up costs and staffing too few at peak times causes your service level to suffer. Snap Schedule employee scheduling software helps you precisely schedule your help desk agents when they are needed while complying with constraints on their availability, work hour limits, and labor costs.
Easily arrange or make changes to shift schedules to accommodate your help desk’s fluctuating call-in times to deliver the level of performance your customers expect, while factoring in employee schedule requests.