Dispatcher Scheduling Software

Snap Schedule dispatcher scheduling software lets you easily schedule dispatchers with the right skills at the right times to match workload demands. It is the easiest way for dispatch centers to transform time-consuming, manual ways of shift scheduling into effortless workforce management.

The complete dispatcher shift scheduling solution

Most dispatch centers operate around the clock (24/7), have many job positions and skills to schedule, and multiple shifts to cover. Within each shift, staff must also be assigned to various tasks. Making sure that each shift is properly staffed with the right number of dispatchers is one of the hardest tasks that schedulers and operations managers face. Union and FLSA rules place restrictions on work hours, required rest time, consecutive work days, overtime compensation, as well as the types of work schedules that can be implemented. Schedulers also must keep track of training assignments, compensatory time, off time and know when part-time or volunteers will be available for work.

Complex schedules and last minute changes can make dispatcher scheduling difficult. When necessary, schedulers must find qualified backup and on-call personnel to fill a shift as quickly and efficiently as possible. Further, union and FLSA rules may place restrictions on work hours, overtime compensation, and the types of shift rotation that can be implemented. Dispatch managers must also consider time-off requests, labor rules, and worker availability when developing schedules for their dispatchers. Staffing too many dispatchers needlessly drives up costs and staffing too few agents at peak times causes your service level to suffer. Snap Schedule employee scheduling software helps you precisely schedule your dispatchers when they are needed while complying with constraints on their availability, work hour limits, and labor costs.

No-conflict scheduling

Drag-and-drop or auto-generate shift schedules for an unlimited number of dispatchers and shifts. Support fixed, rotating, split, multiple shifts, time off, and on calls.

Tasks & breaks scheduling

Effortlessly schedule multiple tasks, duties, and breaks of any length in a single shift. Ensure adequate coverage by skills, positions and proactively manage break and rest compliance.

Time clock & attendance

Clock in/out of work on a mobile device or via an on-site iPad. Record work hours, on-call, and attendance for accurate payroll. 

Leave & time off accruals

Set up different leave types, reasons, and accrual rates. Avoid accidentally schedule on-leave employees. Employees can see their leave balance and request time off on the go.

Automated shift callouts

Promote fairness, reduce grievances, and stay in compliance by enforcing callout rules and equalizing overtime opportunities. Receive and respond to callout and scheduling notifications via automated phone calls or SMS texting.

Labor cost control

Sum up in real time employees’ planned and actual work hours. Handle all types of regular, on-call, overtime, shift premium, and incentive pays. Generate time cards for payroll based on either planned or recorded work hours.

Extensive reports

Unlock the hidden value of workforce data with 59 built-in reports. Uncover insightful labor patterns, trends, and outliers. Export data to various file formats such as PDF, Word, Excel, HTML.

Anywhere, anytime access

Agents can access their schedules online, view leave balance, request time off, bid on, trade, pick up shifts, punch in/out, and update availability. Android and iOS employee scheduling apps are available.

Ensure shift coverage

Show the number of dispatchers scheduled in each shift by positions, skills, or reasons. Flag over or under staffed positions or skills while making shift assignments.

Schedule by skills / positions

Define skills/certifications and associate them with employees. Fill a shift based on the required skills and positions. Provide multiple options for identifying who are qualified to bid on open shifts.

Unavailability & preferences

Avoid scheduling conflicts with up-to-date employee availability and leave balance. Employees can enter their availability and desired work hours.

Employee communication

Keep teams in sync and notify employees when work schedules have changed. Notify employees when open shifts are created and available. Alert schedulers when employees request time off, bid on an open shift, or accept a shift trade.

More time for the work that matters most. See how.

“I’m a big believer in Snap Schedule. It’s the answer to all of United Answering’s scheduling needs. It eliminates all the stress and headache of scheduling and is an absolute joy to use.”
Greg Snyder, United Answering
“Drag and drop scheduling has reduced my previous 14 hours of scheduling time to 8 hours – even including our constant changes. That’s 6 ‘new’ hours I have to help users and coach staff in technology and customer solutions.”
Gilles Pinard, National Help Desk – Canada Blood Services

Ready to see Snap Schedule in action?

Our product specialists will customize a demo that addresses each challenge, question, and goal you have—all at your convenience.