“The dynamics of this software are phenomenal. It gives us visibility and overviews we never had. Schedule misunderstandings are nearly impossible, except when there’s human error. This new clarity helped us reduce overtime pay mistakes by 90 percent.”
“Drag and drop scheduling has reduced my previous 14 hours of scheduling time to 8 hours – even including our constant changes. That’s 6 ‘new’ hours I have to help users and coach staff in technology and customer solutions.”
What Can Snap Schedule Do For Me?
Service industry business owners and managers often spend countless hours on work crew scheduling to come up with the right rosters for changing workload requirements. Snap Schedule scheduling software helps janitorial, carpet cleaning, TV & radio stations, banks, HVAC, plumbing, electrical, and other service contractors save significant scheduling time, resources, and costs. It offers several different work schedule views designed to accommodate a variety of scheduling styles and processes.
Most businesses have a variety of job positions to schedule and shifts to cover. Businesses that have peak hours and high seasons allocate employees proportionally by the hour of the day and/or rotate employees to ensure an even spread of shifts for each employee. Union and FLSA rules may place restrictions on work hours, overtime compensation, and the types of work schedules that can be implemented. The schedulers must also consider time-off requests, labor rules, and personnel availabilities when developing schedules for full-time and part-time employees. Snap Schedule can help manage your service employee scheduling needs with robust scheduling and reporting features.
Key Scheduling, Labor Cost Control, and Reporting Features
Create schedules in a snap
Drag-and-drop to easily assign shifts, mark time-off, move or copy assignments for your service workers. Track all training, vacation, sick leave, and other off-work requests.
Assign shifts to employees in multiple locations & areas
Define as many locations/departments as you like and authorize your crews and service workers to work at certain locations but not others. Filter/sort work schedules and reports based on locations.
Assign breaks, duties, and tasks within each shift
Visually assign breaks, duties, and tasks of any length from one minute to several hours with a simple drag-and-drop.
Find best fit employees or substitutes
Easily find qualified and eligible service workers to fill open shifts based on availability, position, skill, labor cost, work hour limits, seniority and other criteria.
Avoid scheduling conflicts
Detect and alert all sorts of schedule conflicts like overlapping shifts, lacking required skills, not enough rest between shifts, or too many overtime hours. Any conflict will be clearly flagged and color-coded on schedule views.
Up-to-date staff availability, skill level and expiration
Service workers and crew members can enter availability information for each day of the week and restrictions that should be considered when creating and managing schedules. Avoid over/under staffing a shift with people you need by skills and get an alert when an employee’s skill or certification is about to expire.
Ensure adequate shift coverage
Show the number of crew members and service employees scheduled in each shift by position, skill, or reason so you can quickly see if any position is over/under staffed while making shift assignments.
Handle overtime, shift premium and incentive pay
Flexible pay rules to compute overtime and extra pay to crew workers and service employees working on public holidays, certain days or hours of the day, irregular shifts, etc.
Comply with labor rules and collective agreements
Avoid grievances and ensure compliance to collective bargaining agreements, HR policies, labor and working time regulations. When filling an open shift, you can use multiple criteria to narrow down the number of eligible service workers and crew members.
Time sheet data for payroll
Adjust the shift’s scheduled start and end times to reflect the actual time worked and instantly see the revised hours and costs. Add notes and reasons to record or explain deviations and provide time card data for payroll.
Make informed decisions based on up-to-date data
Use a comprehensive set of 49 reports to analyze scheduling data; prepare management records; and track crew member and service worker activities, assignments, costs, and time-offs.
Easily publish shift schedules, calendars, and any report in PDF and a variety of other formats. Automatically email work schedules (in text or iCalendar file format) to crew members, service workers and/or their supervisors.
From home to business, from desktop to mobile devices, your crew members and service worker employees have 24/7 access to schedule data. You control who will be allowed access and which employee self-service features will be enabled for your operations.
Request time off
Crew members and service worker employees can make time off/vacation requests and schedulers can track, manage, approve, or deny those requests. Employees can see the approval status and are automatically alerted when their request is approved or rejected via an iOS/Android in-app notification.
Self-scheduling with Open Shifts
Empower your service workers and crew members by letting them self-schedule with Open Shift. Schedulers can simply create an open shift for a position and specify the shift and the required number of employees and skills. Qualified employees can view open shifts and bid for the shift they like.
Shift trade/pick up
Allow automatic shift trading with or without a scheduler’s approval. Service workers and crew members can post their shifts for trade and coworkers who are eligible to work the shift can make pickup or swap offers. Posting employees can select any number of qualified coworkers to invite bids.
Service workers and crew member employees can punch in and out of their assigned shifts and you can set the time window for when employees are allowed to punch in or out. Schedulers can see the punch data in real-time or use the data to report the variances between planned and actual work hours and costs.
View time card information
Crew members and service worker employees can view their planned and actual work hours for the current, previous, or next payroll cycle. On-call, overtime, paid and unpaid time-off hours are also presented.
Update availability and contact information
Save time and stay up-to-date by allowing service workers and crew members to update their own contact information and availability. Employees can enter their availability information for each day of the week and in multiple time segments as needed. Snap Schedule uses this information to help schedulers select the best available employees to fill shifts.
Look up coworkers
Service workers and crew member employees can look up coworkers’ contact information to call, text, or email. Schedulers decide whom to include or exclude from the directory.
Get a Personalized Demo
Our product specialists will customize a demo that addresses each challenge, question, and goal you have—all at your convenience.
Maybe you’re not doing OK. Count all the hours you spent last year, and will spend next year. How inflexible and time-consuming is changing the schedules when someone is out? Snap Schedule saves you time by dragging and dropping rather than erasing and writing. It will also help you prevent under and over staffing, schedule conflicts, and reduce your crew member and service worker employee overtime and labor costs. And pencil and paper cannot email your employees or create reports. It can’t change views to weeks, full month, and it can’t show you just Joe’s or Sue’s schedules. Doing these tasks by hand is very time consuming and difficult due to workload fluctuations, frequent special requests from employees, last minute changes, and high employee turnover. Without the right tools in place, you will expend a great deal of time on these tasks — time better spent on more critical, revenue-generating activities.
Yes! Snap Schedule keeps track of your crew member and service worker availability, skills, work hour preferences and alerts you to potential scheduling conflicts. Filling an open shift or finding a replacement is easy. Simply specify your criteria and Snap Schedule will present a list of qualified service employees for your shift planning purposes.
Yes. The E-mail Schedules wizard lets you e-mail shift assignment schedules to all or selected crew members or service workers. Each e-mail can contain the crew member employee’s personal schedule or schedule information of all selected employees. You have the option of including an iCalendar formatted file that contains the employee’s personal schedule so your employees can import their schedules into their calendar programs or PDAs.
Yes! Snap Schedule makes it easy to find available service workers and crew members that are qualified and have been trained for the open job. You can search available qualified staff members to quickly find an available associate. Drag and drop the employee into the open shift. If any conflict arises Snap Schedule will notify you.
Yes. Snap Schedule employee scheduling software task view allows you to schedule by task, and visually displays your work station coverage throughout the day. Snap Schedule configures how many service workers and crew members are scheduled at each service point at any given time of the day so you can rest assured each work station has adequate coverage. Instead of searching for where your staff members are during the day, easily view where they are tasked throughout the day in the task view.
Using Excel templates for scheduling is definitely better than using pencil-and-paper but considering the price you would pay for Excel and scheduling templates, you get much more with Snap Schedule. Scheduling service workers and crew members is really a multi-dimensional problem that cannot be represented in a flat row and column format. There are employees, shifts, and dates – and you really need to be able to view the schedule from multiple vantage points. You will spend many unnecessary hours to work around Excel limitations because unlike Snap Schedule, Excel is not specifically designed for employee shift scheduling.
If your scheduling software is more than one year old, it probably handles less than half of what Snap Schedule does and it’s not built on tools as advanced and reliable as Microsoft SQL Server, .NET, or Microsoft Azure Cloud. This means you get a modern, seamlessly integrated, rock-solid software tool that will save you time and money.
Contrast the ease of use and thoroughness of Snap Schedule’s scheduling functions to those in your current solution. Then look at all the other tasks Snap Schedule does for you like service worker information management, emailing, overtime and labor costs monitoring, management reporting, etc. Every scheduling chore that now takes you three or four administrative minutes—and add up to hours—can suddenly take you seconds.
Snap Schedule uses a perpetual calendar for shift assignments so there is no limit and you can schedule as far into the future as you need. Snap Schedule keeps all crew members and service workers, shifts, and scheduling information in a single SQL Server database file. This file will grow automatically to accommodate any shifts, holidays, vacations and time-off requests you recorded and allow you to go forward or backward in time to instantly see and assess how you are doing.
Yes. Enjoy the flexibility of setting up multiple locations and always knowing whether your locations are staffed adequately. Whether you need to set up work sites as various locations to assign service employees shifts, or a network of offices managing various locations and their respective work sites you can utilize Snap Schedule’s employee scheduling software location feature. Snap Schedules dashboard displays a staffing overview and hours by location so there is never any guesswork or time wasted trying to manually calculate.
Yes. Service industry scheduling is really a multi-dimensional problem and you really need to be able to view the schedule from multiple vantage points. Snap Schedule provides four graphical views to accommodate that as well as selectable date ranges within each view. The Daily view shows all shifts and time off for each employee in a specified date range. The Shift view shows employee staffing for each shift along with coverage data. The Task view lets you schedule tasks and breaks within a shift. The Calendar view presents work and time off assignments in calendar format.