The transportation industry is driven by schedules. Accurate arrival and departure times are critical to customer satisfaction. In order to maintain punctuality, transportation companies must effectively schedule their employees. This task falls to the transportation managers. Whether working with airlines, trains, buses, limousines, or taxis, transportation managers work to ensure drivers, pilots, and attendants are all at work and ready to go.
Most transportation businesses have a variety of job positions to schedule and shifts to cover. Businesses that have peak hours and high seasons allocate employees proportionally by the hour of the day and/or rotate employees to ensure an even spread of shifts for each employee. Union and FLSA rules may place restrictions on work hours, overtime compensation, and the types of work schedules that can be implemented. The schedulers must also consider time-off requests, labor rules, and personnel availabilities when developing schedules for full-time and part-time employees.